Cowley Flowers Online Delivery Terms: Orders, Payment & Cancellations

Cowley Flowers E-Commerce Terms & Conditions

Introduction and Scope

Welcome to the Cowley Flowers online store. These Terms & Conditions govern your use of our website and your purchases of flower delivery services from Cowley Flowers ("we", "us", "our"). By placing an order for online flower delivery with us, you agree to these Terms & Conditions. Please read them carefully before ordering. These terms apply to all customers ordering for delivery across Cowley and the surrounding areas.

Definitions

For the purpose of these Terms & Conditions:

"Website" refers to cowleyflowers.co.uk and associated digital platforms operated by Cowley Flowers.
"Products" mean flowers, plants, and related items available for purchase on our website.
"Delivery Address" means the location specified by you where the flowers will be delivered within Cowley or surrounding areas.
"Order" means any purchase made through the website.

Order Process

To purchase flowers online for delivery in Cowley, simply add your chosen products to your basket and proceed to checkout. At checkout, you will be asked to provide your details and the details of the recipient, including the delivery address and preferred delivery date. It is your responsibility to ensure all information provided is accurate and complete to avoid delays or non-delivery.

After placing your order, you will receive an order confirmation by email, summarising your purchase details. This acknowledgement does not constitute acceptance of your order, which occurs only when payment has been received and we dispatch the goods. We reserve the right to refuse or cancel any order for reasons including inaccuracies in product or pricing information, insufficient stock, inability to deliver to a given address, or suspicion of fraudulent activity.

Product Information and Availability

All products are subject to availability. In the rare event that an item becomes unavailable after you have placed your order, we will contact you as soon as possible to agree a suitable replacement or issue a full refund. Owing to the seasonal and perishable nature of flowers, there may be some variations in colour, size, and shape from illustrations and descriptions on the website. Any images shown are for guidance and illustrative purposes only.

We reserve the right to substitute flowers or packaging with items of equal or greater value if necessary, always striving to maintain the overall style and quality of your chosen arrangement.

Delivery

We offer flower delivery services throughout Cowley and the surrounding areas. Standard delivery times and dates are specified during the order process. Delivery charges may apply and will be made clear to you before finalising your purchase.

We aim to deliver orders on your chosen delivery date. However, circumstances outside our control—such as severe weather, public holidays, or address errors—may affect delivery times. While we endeavour to notify you of any delays, no guarantees are made regarding specific time slots. If no one is available at the delivery address, we may leave the items with a neighbour, in a safe place, or follow other delivery instructions provided by you. Should none of these options be possible, we will attempt to contact you for further instruction. Orders delivered as per your instructions, or left in a safe location, are deemed to be successfully delivered, at which point responsibility passes to you or the recipient.

Prices and Payments

All prices listed on our website are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are additional, unless clearly stated otherwise, and will be itemised at the checkout stage before you confirm your order.

We accept payment via the secure payment methods offered on our site. Payment for deliveries must be made in full at the time of ordering. Your order will only be processed once payment has been successfully authorised and received by us. We reserve the right to update pricing at any time without prior notice but will honour the price shown at the time of order for that transaction.

If a payment is declined or not authorised, we will be unable to fulfil your order. Please check with your payment provider should any issues with payment arise.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Cowley and surrounding areas provided notice is given by 9:00am on the day prior to the scheduled delivery. For same-day orders, cancellations or amendments cannot be guaranteed once the order has been accepted.

To cancel or amend your order, please contact us as soon as possible. Requests made after the deadlines stated may not be processed, and you may be charged for the order in full if preparations or dispatch have commenced.

In the unlikely event there is an issue with your order, such as a delivery error or significant problem with the product, please notify us within 24 hours of receipt. We will work with you to resolve the matter, which may include redelivery, replacement, or refund as appropriate at our discretion.

Returns and Refunds

Due to the perishable nature of flowers and plants, returns are generally not accepted except where products arrive damaged or not as described. If you receive goods that are incorrect or unsatisfactory, please contact us within 24 hours of delivery, including photographic evidence where possible. We will assess the circumstances and, where appropriate, offer a replacement or refund.

Refunds, when offered, will normally be processed using the original payment method within 3–5 working days of the return being agreed. Our decision regarding eligibility for refund or replacement is final.

Customer Responsibilities

It is your responsibility to ensure that:

The recipient’s address and contact details are accurate and complete.
Someone is available to accept the delivery, where feasible.
Delivery instructions are clear, especially if the recipient resides in an area with restricted access.

Cowley Flowers cannot be held liable for failed or delayed deliveries arising from inaccurate or incomplete information provided by you, or factors beyond our reasonable control.

Liability

We are committed to providing a high-standard flower delivery service in Cowley and the surrounding areas. However, except where required by law, our liability for any loss or damage arising from your order is strictly limited to the value of the product(s) purchased. We will not be responsible for indirect or consequential loss, including but not limited to loss of profits, income, or enjoyment, arising from any failure to supply goods or services as ordered.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breaching your statutory rights as a consumer under applicable law. None of these Terms & Conditions affect your rights under the Consumer Rights Act 2015.

Personal Information and Privacy

Your personal information is handled in accordance with our privacy policy (available on request). By ordering through our website, you consent to us processing your data to fulfil your order and communicate with you about your purchase.

Intellectual Property

All content on the Cowley Flowers website, including text, graphics, logos, images, and arrangements, is owned or licensed by us. You may not use, copy, or reproduce any part of the website or its content without our express written permission.

Events Outside Our Control (Force Majeure)

We are not liable for any failure or delay in the performance of our obligations caused by circumstances beyond our reasonable control. These include, but are not limited to, adverse weather, strikes, supplier issues, acts of God, or changes in law. Should such an event occur, we will attempt to fulfil your order as soon as possible or liaise with you regarding alternative resolutions.

Changes to These Terms & Conditions

We reserve the right to update, amend, or replace these Terms & Conditions at any time. Changes will become effective when posted on our website. It is your responsibility to check these Terms & Conditions regularly for updates. Continued use of our services after updated Terms & Conditions are posted constitutes your acceptance of the revised terms.

Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed and interpreted in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any questions regarding these Terms & Conditions or wish to make a complaint, please use the contact information provided on our website. We aim to respond to all queries and resolve complaints promptly and fairly.

Note: These Terms & Conditions apply to all Cowley Flowers customers placing orders for delivery in Cowley and the surrounding areas.