Flower Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee for Cowley

At Cowley Flowers, we take pride in being your trusted local florist, delivering fresh and beautiful arrangements to households and businesses across the Cowley area. Every bouquet is crafted with care and delivered with our Fresh Flowers Guarantee, ensuring your flowers arrive vibrant and in peak condition.

Damaged-on-Arrival Policy

If your flowers arrive damaged or not in the pristine condition you expect, we want to put things right as quickly as possible. Please inspect your order upon delivery. If there are any concerns about the quality or any signs of damage, contact us the same day your flowers are delivered. To help us resolve your claim swiftly, we may request a photo of the flowers and packaging to assess the issue and determine the most suitable solution.

Freshness Window Policy

Our fresh arrangement guarantee covers all orders for a minimum of five days from the date of delivery, provided that the flowers are cared for according to our guidelines. If your flowers do not last for at least five days, please let us know within this window. Report any problems as soon as possible, including photographic evidence if possible, so we can review your concerns and take appropriate action. Please note, certain delicate varieties might have a naturally shorter lifespan, which our florists will advise upon ordering.

Refunds and Replacements

Your satisfaction is at the heart of Cowley Flowers. If you are not happy due to damage or lack of freshness, you may be eligible for a full or partial refund, or a replacement bouquet. Once a claim is validated under our Fresh Flowers Guarantee, we will discuss your preference for a refund to your original payment method or a replacement arrangement delivered at your convenience. Our aim is always to resolve your issue promptly and fairly.

How to Make a Complaint or Raise a Concern

We appreciate your feedback and are committed to providing an outstanding service, every time. If you have any concerns or wish to make a complaint regarding your flower order, please reach out to us with details of your issue. For the quickest resolution, provide your order number, delivery date, and clear information about the problem. Our team will acknowledge your complaint within one working day and aim to resolve all matters within three working days, keeping you informed throughout the process.

Trusted Local Cowley Florist

Cowley Flowers has served the local community with dedication and care for years, earning the trust of neighbours, businesses, and families alike. Our mission is to ensure that every customer experiences the joy of truly fresh flowers and excellent service. Thank you for choosing us for your floral needs in Cowley.